Refund policy

Last updated 30 September 2026

Paid credit packs are not on sale yet, so there are currently no Throughline purchases to refund. Joining the launch email list does not charge you or reserve a pack. The payment terms below will apply when purchases open.

• Automatic credit-back: if tailoring fails or your tailored resume's match score does not improve, we return the credit automatically. This applies to free and purchased credits; you do not need to ask.
• Missing credits or duplicate charges: if you pay and the credits do not appear, or you are charged twice, contact us. We will investigate and either add the missing credits, correct the charge or refund the affected payment to the original payment method. Please contact us promptly so we can locate the transaction; there is no 30-day limit on reporting it.
• Unused purchased credits: a change of mind alone does not normally qualify for a refund. If the paid service is unavailable or does not work as promised, contact us for a remedy, which may include a refund. If we permanently close the paid service, we will refund unused credits you bought. Nothing here limits any refund or other remedy required by Philippine law.
• How to ask: contact our support address with the email on your Throughline account, payment date and PayMongo receipt or reference if you have it. Do not send card or wallet numbers.
• Timing: we aim to reply within 3 business days. If a refund is due, we will submit it through PayMongo to the original payment method. The time it takes to appear depends on PayMongo and your payment provider.

See the pricing page for current availability and the terms of service for how credits work.