What to highlight
- The size of the office or number of users you supported
- Hardware, software and network setup and repair
- Accounts, access and email administration
- Ticketing and documentation
- Backups, security updates and asset inventory
Example bullets
Copy one, then change the numbers and details so it is true for you.
- Supported about 80 users in a BPO office, handling laptop, printer and network issues.
- Set up new hires’ laptops, email and system access on their first day.
- Kept the ticket queue in order and documented common fixes for the team.
- Ran monthly Windows updates and checked that backups completed.
Skills
Words employers look for
Our score checks for these terms in Software & Technology job posts. Use the ones that are true for you.
Tips
- List the stack per project or job, not only in a skills block.
- Link your GitHub or portfolio.
Questions
Do certifications help for IT support?
They can. List any you have, such as CompTIA A+ or a TESDA computer systems servicing certificate, with the year.
What if my experience is from school or home?
Describe what you set up or fixed and for whom, such as a school computer lab. Label it as a project or volunteer role.